Refund & Return Policy:
Thank you for choosing All Things Guinea Pigs. We are committed to providing you with high-quality, custom-made products tailored to your preferences and cage setup. As part of our dedication to delivering exceptional craftsmanship and personalized service, please review our refund and return policy outlined below:
- Custom-Made Items: All products offered by All Things Guinea Pigs are custom-made according to your specific preferences in your order. Each item is meticulously crafted to meet your unique needs, ensuring utmost satisfaction with your purchase.
- No Refunds: Due to the personalized nature of our products, we do not offer refunds on any custom-made items. Once an order is placed and production begins, it cannot be cancelled or refunded. We encourage you to carefully review your specifications and design choices before finalizing your order.
- No Returns: Similarly, we do not accept returns on custom-made items unless they arrive damaged or defective. In the unlikely event that your order is damaged during transit or does not meet our quality standards, please contact us immediately to arrange for a replacement or repair.
- Damaged or Defective Items: If you receive a damaged or defective product, please notify us within five (5) days of receipt. We will work diligently to resolve the issue and ensure your complete satisfaction. Depending on the circumstances, we may offer a replacement, repair, or refund at our discretion.
- Order Modifications: Once an order is placed, modifications to design or specifications may not be possible. Please review your order carefully before submitting to avoid any discrepancies or errors.
- Customer Responsibility: It is the customer’s responsibility to provide accurate and detailed specifications for custom-made items. All Things Guinea Pigs will not be held liable for errors or dissatisfaction resulting from incorrect information provided by the customer.
- Contact Us: If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us. We are here to assist you and ensure your experience with All Things Guinea Pigs exceeds your expectations.
By placing an order with All Things Guinea Pigs, you acknowledge and agree to abide by the terms and conditions outlined in this refund and return policy.
Thank you for choosing All Things Guinea Pigs. We appreciate your business and look forward to serving you with excellence.